Terms & Conditions

General Information and Guidelines

BritishCasinoDesk is an independent platform designed to provide users with insights into top casinos, popular games, and ongoing promotional offers. Additionally, we share updates and analysis on the gambling industry. While we strive to keep the information current, details about bonuses or promotions may sometimes become outdated. Our main goal is to be a trustworthy resource for online casino enthusiasts.

It is the responsibility of casino operators to comply with local laws and regulations, not BritishCasinoDesk. Certain services may not be available in all regions, and we are not liable for any legal issues arising from users accessing casinos in restricted areas.

We do not act as mediators for disputes or legal matters between users and casinos. Additionally, we are not responsible for the content or practices of external websites that are linked on our platform.

Our website is updated periodically, and the information presented may change at any time without prior notice. BritishCasinoDesk is dedicated to ensuring that the materials on our site are not misused.

The content on this platform is provided solely for informational and entertainment purposes and should not be considered as legal advice.

Although we have expertise in gambling, occasional mistakes may occur. BritishCasinoDesk disclaims responsibility for any errors or misinformation found on the site.

Users are responsible for confirming the legality of their participation in specific games or betting activities. We do not guarantee the absolute accuracy of the information presented.

BritishCasinoDesk is not liable for any damages that may result from using this website. The information is subject to change without prior notice and does not imply any future commitments from the listed casinos.

All trademarks mentioned are the property of their respective owners. Unless stated otherwise, the content on this site is copyrighted by BritishCasinoDesk. Users are required to maintain copyright notices when reproducing any material. Unauthorized copying, distribution, or modification of content is strictly prohibited.

No products, technologies, or processes mentioned on this site should be assumed to be licensed or free to use unless explicitly stated. Such elements may be protected by other intellectual property rights.

BritishCasinoDesk aims to provide accurate, up-to-date, and comprehensive information. If you spot any errors, please reach out to us at support@BritishCasinoDesk. However, we reserve the right to reject requests to remove content unless it is proven to be false, harmful, or in violation of international laws.

Casino Complaints Service (AGCCS)

By using the Casino Complaints Service (AGCCS) offered by BritishCasinoDesk, you agree to the following terms:

• The service is offered free of charge.
• BritishCasinoDesk acts as a mediator between players and casino operators.
• We do not guarantee the resolution of complaints submitted through the service.
• The service is available only to registered online casino players.
• You grant BritishCasinoDesk permission to request and receive information from casinos, such as account details and activity logs, to help resolve disputes.
• Complaints lacking essential information, such as a registered username or email, may be rejected or closed.
• All content and files submitted with complaints are publicly visible. Players should ensure personal information is removed or concealed.
• Information shared during the complaint process remains confidential and will not be disclosed to third parties.
• Both players and casino representatives must respond within 96 hours.
• Communication for complaints is conducted exclusively via email. Live chat, Skype, or other methods are not supported.
• Each party can request up to two case reopenings, subject to approval. Requests without valid grounds may be denied.
• Only the evidence and information provided during the complaint process will be considered.

These terms may change at any time and will take effect immediately. Continued use of BritishCasinoDesk indicates your acceptance of these terms. If you disagree, please refrain from using the platform.

These Terms and Conditions, along with our Privacy Policy and Disclaimer, form the foundation of our agreement with users. Terms like “Client,” “You,” and “Your” refer to site visitors, while “We,” “Our,” and “Us” refer to BritishCasinoDesk. This agreement is governed by applicable UK laws and aims to fulfill user needs. Variations in terminology, capitalization, or grammatical form are treated equivalently.

To the extent allowed by law, BritishCasinoDesk disclaims all warranties related to the site’s content and services, including implied guarantees of quality, suitability, and care. This disclaimer does not exclude liability for fraud, negligence resulting in harm, or other non-excludable liabilities. As long as the website and its services are provided free of charge, we are not responsible for any losses or damages incurred.